POS transactions that have been paid using a prepaid card may be voided using the POS terminal and selecting the Void option.

User inputs POS Operator ID and then presses the green enter button to logon to the terminal

Note - if the Operator ID was entered incorrectly of does not have the authority for the transaction, an error message will be displayed

Select Operation screen displays

Select Void option and press the green enter key

Step 4

VOID screen displays

Enter the confirmation number located on the receipt and press the green enter button

Void confirmation screen displays

Verify the amount on the terminal, press Yes or No and press the green enter key

After pressing Enter to confirm Yes, the terminal displays the card swipe message

Pin Pad prompts the user to swipe the same card that was used for payment

Note - if multiple cards have been used, repeat until all cards have been swiped

Note - if the original transaction was Debit, the terminal will display the message: "Press Enter when ready to enter PIN on the PIN pad..."

User presses green enter button to OK and the customer is asked to enter PIN and press the green enter button on the PIN pad.

Note - The void amount displayed is the amount of the transaction plus the VCN fee

After pressing Enter to confirm Yes, the Agency Receipt automatically prints

The terminal prints the Customer Receipt and returns the user to the Enter Operator ID screen